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Contact Information

Our knowledgeable sales team—available 9 AM-6 PM Monday through Thursday and Fridays 9 AM-5 PM (ET)—is happy to answer questions and guide you through the ordering process. Or, if you prefer, an online chat is available during business hours. If we’re out of the office when you call, leave a message and we’ll get back to you as soon as possible!

Message

Email: sales@barnlight.com
Live Chat: Chat Online

Phone

1-800-407-8784
321-269-2299

Location

320 Knox McRae Drive, Titusville, FL 32780

Frequently Asked Questions

What is Porcelain Enamel?

Porcelain enamel is a durable-yet-glistening glass used since the earliest stages of the lighting industry. Unlike painted finishes, porcelain protects the shade in exterior settings and high traffic venues and maintains its initial sheen, even after years of service! Acknowledge for the revival of porcelain within the United States, we remain the only company in the nation incorporating this material into lighting designs!

Multiple layers of our signature porcelain enamel are applied to handcrafted steel shades. After a few minutes in a 1,600-degree oven, the porcelain and steel are permanently bonded together. When compared to other fixtures, porcelain enamel lighting provides a significantly longer lifespan and truly unique aesthetic!

Are your products CSA Certified?

All products we manufacture ourselves comply with CSA standards. Vendor products and imported fixtures that receive CSA international certification are indicated with the following trustmark: [image]. These products were independently evaluated to ensure they meet the recognized standards for safety or performance.

Can I request finish samples?

Yes! Contact our Sales Team and we’ll send you free finish samples! This is a great way to avoid returns if you’re deciding between several finish options!

What are your lead times? When will my order ship?

Because our lights are manufactured in the United States, it typically takes between 7 to 14 business days to complete an order. However, lead times may vary due to the current order volume and any customizations made to your fixtures. If your order is time sensitive, get in touch with our Sales Team!

I need my light faster. Can I get expedited shipping?

Yes, we absolutely can upgrade your order with expedited shipping! Contact our sales team for shipping rates!

I received a vendor product from the manufacturer. Can I return it to their address?

Unfortunately, no. Most manufacturers do not accept returns or offer refunds. Give us a call if you have any questions. We’re happy to clarify!

Do you accept returns? If so, how Do I Return a Product?

Yes, we accept returns on most orders! See our return policy or contact our sales team for more information.

Do you offer discounts for large orders of multiple products?

We do offer discounts for large orders! Get in touch with our Sales Staff to find out if your order qualifies!

Do you offer Trade Discounts?

Yes, Trade Discounts are offered to pre-qualified professionals! Find out more about this program and submit an application!

I’m renovating my house, would you offer a trade discount to our contractor?

Yes we would! He or she will be required to sign up for a trade account. New accounts are typically approved within 48 hours, with the exception of weekends.

Shipping Information

Current U.S. Domestic Ground Packages are shipped by UPS Ground. Please contact our sales staff for UPS Express & Overnight Rates.

Truck Freight

Large orders over $1,500 are typically shipped by freight truck. Freight shipping is included in the ground shipping rate chart.

This usually does not delay the shipping or transit time, but freight shipping to residential addresses incurs additional charges. The customer is responsible for these charges, which includes residential deliveries, lift gates, island and/or destinations requiring ferry service, re-routing, and multiple delivery attempts.

Ground Shipping Rates (U.S. & Canada)

Additional rates apply on all shipments to Alaska and Hawaii. Canadian customers are responsible for all duties and import taxes.

International Shipping

The customer is responsible for all duties and taxes imposed by the country of import. Please contact our sales team for all international shipping information.

Returns & Cancellation

We understand that due to the nature of online ordering and the process of building new construction, remodeling, and restoration sometimes returns are necessary. Because we offer a vast quantity of designs and options, with multiple finishes, we suggest requesting finish samples prior to placing an order. Often, this resolves the need to return a product.

If, by some chance, we make a mistake on your order, we will get the correct products to you with no additional charges. We will also pay for the incorrect items to be picked up and shipped back to us. It’s our goal to meet your expectations and make sure you are completely satisfied with your purchase.

Return Policy

  1. No restocking fees on standard returns (See Non-Returns below for merchandise not eligible).
  2. A RGA (Return Goods Authorization) Number must be requested within 15 days of receipt of the merchandise. Items returned without a RGA will be charged a 20% restocking fee. Refusal of shipment will also incur a 20% restocking fee.
  3. Returns must be received to Barn Light within 15 days of the RGA being issued. Returns outside of this period will not be accepted.
  4. Refunds will only be issued in the manner that payment was received, or store credit will be issued.
  5. Shipping charges and/or rush manufacturing charges will not be refunded.
  6. Items must not have been installed or altered in any way.
  7. Items must be in the original box and with original packaging material.
  8. Customer is responsible for all return shipping charges.
  9. Customer is responsible for insuring returned items.
  10. Refunds will be issued upon inspection and after the merchandise is placed back into inventory. Typically this process takes between 5 to 7 business days.
  11. Items refused at delivery address will be charged all freight costs and applicable restocking fees.
  12. If a package is accepted and it is found to be uninsured with damages, has been installed, or altered in any way, the package and its contents becomes the property of Barn Light and no refunds will be issued.
  13. After items are inspected, the customer will be contacted and informed if the return is accepted. Barn Light retains the right to modify this return policy without notification.

No refunds or returns will be accepted for the following:

  1. No refunds or exchanges accepted on commercial orders.
  2. Installed or altered merchandise are not eligible for return and will not be refunded.
  3. Barn Light will not refund damaged merchandise. Customer must file a claim with the return shipper if returned merchandise is damaged.
  4. Clearance, Discount and/or Customized Items will not be authorized for return or refunded.
  5. International Orders, including Canada, are not authorized for return.
  6. Items returned to other manufacturers without authorization will not be refunded.
  7. Special order finishes of Copper, Brass & Commercial HID, PAR, GU24 Bi-Pin CFL, E27 Socket, LED and/or ballast items are non-returnable.
  8. Vintage, Antiques, Salvage Items & Light Bulbs are non-returnable.
  9. Light poles, clocks, and apartment lights are non-returnable.
  10. Furniture is non-returnable as they are custom made-to-order items.
  11. Porcelain Enamel Dinnerware Collection is non-returnable.

Cancellations

Orders with Barn Light may be canceled within 48 hours of the order being placed without penalty or a restocking fee. A 20% restocking fee will be applied to all cancelled orders in progress whether or not the order has been shipped. A cancellation request must be made by phone: 1-800-407-8784 or email: sales@barnlight.com

If the order has already been shipped, the customer is responsible for return shipping costs and obtaining a Return Goods Authorization (RGA) number from our Sales Team.

Taxes, Duties & Fees

Do you charge sales tax?

All orders shipped outside of the state of Florida are tax-exempt. Florida customers will be charged a 6% sales tax, added to the order at checkout.

International Customers

International customers are responsible for all duties and import taxes.

Privacy & Security

Privacy Policy

The information you provide on our website is only used by Barn Light to fulfill your order or requests. We reserve the right to refuse any order. You may opt out at any time if you elect to receive our catalogs, email promotions, or new product launches.

Additionally, we track cookies to better understand your personal preferences and the way you engage with our website. This may include the presentation of advertisements across the internet tailored to you based on the pages on our website you view and your specific interests. These advertisements are displayed through third party platforms, such as Google Adwords and the Google Display Network. All personal information pertaining to cookies gathered by us and/or these third parties remains anonymous.

If you wish to opt out of this program, you may do so by adjusting your Google Ad Settings https://support.google.com/ads/answer/2662856?hl=en

Website Security

This website is secured utilizing a Secure Socket Layer (SSL) certificate owned by Barn Light Electric LLC. Transactions on the site are protected with up to 256-bit SSL encryption. Our website utilizes SSL technology for all online orders and authentication pages. Barn Light Electric LLC is a verified merchant with Authorize.net, Payment Processing, and Paypal.

Prices & Warranty

Limited Warranty

All lighting is warranted by the manufacturer for up to one year to be free of defects in materials and workmanship under normal use and service unless specified otherwise. This warranty will be extended for up to two years on Porcelain Enamel Shades only. Our LED is warrantied for five years for parts and labor only. We will repair or replace, at our discretion, any product covered under our warranty.  No charge backs for materials or labor.  No other products are covered unless specifically stated otherwise by the manufacturer of such other product. Please note that not all finishes are warranted for exterior use.  In extreme conditions such as salt air environments, acts of mother nature, etc. no other warranties are expressed or implied.  Most of our lighting is CSA Listed or made with UL/CSA components, however, please refer to each product's description to confirm. Light bulbs and the Porcelain Enamel Dinnerware Collection are not included in the limited warranty.

Prices

Prices are subject to change without notice.