Terms & Conditions

Our knowledgeable sales team—available 9 AM-6 PM Monday through Thursday and Fridays 9 AM-5 PM (ET)—is happy to answer questions and guide you through the ordering process. Or, if you prefer, an online chat is available during business hours. If we’re out of the office when you call, leave a message and we’ll get back to you as soon as possible!

What is Porcelain Enamel?

Porcelain enamel is a durable-yet-glistening glass used since the earliest stages of the lighting industry. Unlike painted finishes, porcelain protects the shade in exterior settings and high traffic venues and maintains its initial sheen, even after years of UV exposure! Acknowledged for the revival of porcelain within the United States, we remain the only company in the nation incorporating this material into lighting designs!

Multiple layers of our signature porcelain enamel are applied to handcrafted steel shades. After a few minutes in a 1,600-degree oven, the porcelain hardens to a durable, glistening vitreous coating and is permanently bonded to the steel shade. When compared to other fixtures, porcelain enamel lighting provides a significantly longer lifespan and truly unique aesthetic!

Are your products CSA or UL certified?

All products manufactured by Barn Light Electric receive either a CSA certification, UL certification or both. Certifications for vendor products and imported fixtures are listed in their product details. For more information, please consult an individual product’s description or contact our Sales Team.

Are the UL and CSA marks equivalent?

Yes! The CSA and UL groups are both recognized in the U.S. by the Occupational Safety and Health Administration (OSHA) as a Nationally Recognized Testing Laboratory (NRTL). CSA Group is also accredited and recognized by the American National Standards Institute (ANSI), the U.S. Environmental Protection Agency (EPA) and the U.S Department of Energy (EPA).

What is a Nationally Recognized Testing Laboratory (NRTL) and what products can OSHA accept if certified by a Nationally Recognized Testing Laboratory?

A Nationally Recognized Testing Laboratory (NRTL) is an organization that OSHA has "recognized" as meeting the legal requirements in 29 CFR 1910.7. The recognition is an acknowledgment that an organization has the necessary qualifications to perform safety testing and certification of the specific products covered within its scope of recognition. All NRTL’s conduct their tests against the same sets of U.S. standards and codes – including ANSI, UL, CSA, NSF, and many others - regardless of who authors or publishes them. As a result, OSHA can accept products "properly certified" by the NRTL which means:

1. The product is labeled or marked with the registered certification mark of the NRTL
2. The NRTL issues the certification for a product covered within the scope of a test standard for which OSHA has recognized it
3. The NRTL issues the certification from one of its sites (i.e., locations) that OSHA has recognized

What is OSHA’s current list of Nationally Recognized Testing Laboratories (NRTL)?

• Here is a link to view OSHA’s current list of NRTL’s, which includes UL, CSA, ETL, etc.: https://www.osha.gov/nationally-recognized-testing-laboratory-program
• In the eyes of OSHA and the US Government, all NRTL’s are considered equal and a product certified by any one of the recognized NRTL’s should be accepted by an Authority Having Jurisdiction (AHJ) on the State level. Both marks demonstrate that the product that bears it has met the minimum requirements of the standards that classify that product type. Additionally, as part of that testing regimen, the product manufacturer has agreed to periodic follow-up inspections to verify continued compliance.

Can I request finish samples?

Absolutely! Please contact our Sales Team and we’re happy to send you free finish samples! This is a great way to avoid returns if you’re deciding between several finish options or are unsure what would look best in your space.

What are your lead times? When will my order ship?

Because our lights are manufactured in the United States, it typically takes between 7 to 14 business days to complete an order. However, lead times may vary due to the current order volume and any customizations made to your fixtures. If your order is time sensitive, get in touch with our Sales Team!

I need my light faster. Can I get expedited shipping?

Yes! We can absolutely upgrade your order with expedited shipping! Contact our Sales Team for shipping rates!

I received a vendor product from the manufacturer. Can I return it to their address?

Vendor products cannot be returned to their original manufacturer. Returns for vendor products follow the procedure listed in the “Returns and Cancellations” section.

Do you accept returns? If so, how Do I Return a Product?

We understand that due to the nature of online ordering and the fluid process of building and remodeling, returns are sometimes necessary. Because we offer a vast quantity of designs and options, and every product is made to order to the customer's specifications, we encourage customers to talk with our sales team about sizes, colors, quantities, and other finish options before ordering to ensure their satisfaction. Finish samples can also be requested prior to placing an order. These steps often resolve the need to return a product.  

If, by some chance, we make a mistake on your order, we will get the correct products to you with no additional charges. We will also pay for the incorrect items to be picked up and shipped back to us. It’s our goal to meet your expectations and make sure you are completely satisfied with your purchase.

If you decide to return a product, contact our sales team. They’ll guide you through our process. All returned products should be shipped to “Barn Light Electric Co. 320 Knox McRae Dr., Titusville, Florida, 32780” in their original boxes and packaging.

Do you offer discounts for large orders of multiple products?

We do offer discounts for large orders! Get in touch with our Sales Staff to find out if your order qualifies!

Do you offer Trade Discounts?

Yes, Trade Discounts are offered to pre-qualified professionals! Find out more about this program and submit an application!

I’m renovating my house, would you offer a trade discount to our contractor?

Yes we would! Your contractor will be required to sign up for a trade account. New accounts are typically approved within 48 hours, with the exception of weekends.

Current U.S. Domestic Ground Packages are shipped by UPS Ground. Please contact our sales staff for UPS Express & Overnight Rates.

Truck Freight

Large orders over $1,500 are typically shipped by freight truck. Freight shipping is included in the ground shipping rate chart.

This usually does not delay the shipping or transit time, but freight shipping to residential addresses incurs additional charges. The customer is responsible for these charges, which includes residential deliveries, lift gates, island and/or destinations requiring ferry service, re-routing, and multiple delivery attempts.

Ground Shipping Rates (U.S. & Canada)

Additional rates apply on all shipments to Alaska and Hawaii. Canadian customers are responsible for all duties and import taxes. 

U.S. Rates: 

Canada Rates:

International Shipping

The customer is responsible for all duties and taxes imposed by the country of import. Please contact our sales team for all international shipping information.

We understand that due to the nature of online ordering and the process of building new construction, remodeling, and restoration sometimes returns are necessary. Because we offer a vast quantity of designs and options, with multiple finishes, we suggest requesting finish samples prior to placing an order. Often, this resolves the need to return a product.

If, by some chance, we make a mistake on your order, we will get the correct products to you with no additional charges. We will also pay for the incorrect items to be picked up and shipped back to us. It’s our goal to meet your expectations and make sure you are completely satisfied with your purchase.

Return Policy

1. No restocking fees on standard returns (See Non-Returns below for merchandise not eligible).
2. A RGA (Return Goods Authorization) Number must be requested within 15 days of receipt of the merchandise. Items returned without a RGA will be charged a 20% restocking fee. Refusal of shipment will also incur a 20% restocking fee.
3. Returns must be received to Barn Light within 15 days of the RGA being issued. Returns outside of this period will not be accepted.
4. Refunds will only be issued in the manner that payment was received, or store credit will be issued.
5. Shipping charges and/or rush manufacturing charges will not be refunded.
6. Items must not have been installed or altered in any way.
7. Items must be in the original box and with original packaging material.
8. Customer is responsible for all return shipping charges.
9. Customer is responsible for insuring returned items.
10. Refunds will be issued upon inspection and after the merchandise is placed back into inventory. Typically this process takes between 5 to 7 business days.
11. Items refused at delivery address will be charged all freight costs and applicable restocking fees.
12. If a package is accepted and it is found to be uninsured with damages, has been installed, or altered in any way, the package and its contents becomes the property of Barn Light and no refunds will be issued.
13. After items are inspected, the customer will be contacted and informed if the return is accepted. Barn Light retains the right to modify this return policy without notification.

No refunds or returns will be accepted for the following:

1. No refunds or exchanges accepted on commercial orders.
2. Installed or altered merchandise are not eligible for return and will not be refunded.
3. Barn Light will not refund damaged merchandise. Customer must file a claim with the return shipper if returned merchandise is damaged.
4. Clearance, Discount and/or Customized Items will not be authorized for return or refunded.
5. International Orders, including Canada, are not authorized for return.
6. Items returned to other manufacturers without authorization will not be refunded.
7. Special order finishes of Copper, Brass & Commercial HID, PAR, GU24 Bi-Pin CFL, E27 Socket, LED and/or ballast items are non-returnable.
8. Vintage, Antiques, Salvage Items & Light Bulbs are non-returnable.
9. Light poles, clocks, and apartment lights are non-returnable.
10. Furniture is non-returnable as they are custom made-to-order items.
11. Porcelain Enamel Dinnerware Collection is non-returnable.

Cancellations

Orders with Barn Light may be canceled within 48 hours of the order being placed without penalty or a restocking fee. A 20% restocking fee will be applied to all cancelled orders in progress whether or not the order has been shipped. A cancellation request must be made by phone: 1-800-407-8784 or email: sales@barnlight.com

If the order has already been shipped, the customer is responsible for return shipping costs and obtaining a Return Goods Authorization (RGA) number from our Sales Team.

Warranty

This limited warranty is provided by Barn Light Electric (Seller) to the original purchaser. Seller warrants that the Product(s) (defined as a fixture housing (excluding finish), LED boards, and driver) when delivered in new condition and in its original packaging, will be free of defects in material and workmanship for a period of FIVE (5) YEARS from the date of original purchase. Third party components such as battery backups, surge protectors, step down transformers, generator transfer devices, and other accessory type items are subject to the original equipment manufacturers’ terms and conditions and are subject to change; these items are not covered under this warranty unless otherwise noted in writing on company letterhead. The determination of whether the Product is defective shall be made by Seller in its sole discretion with consideration given to the overall performance of the Product. A Product shall not be considered defective solely because of the failure of individual LED components to emit light if the number of inoperable components is less than 15% of the total number of LED components in the Product. If Seller determines the Product is defective, Seller will elect, at its sole discretion, to refund the purchase price of the Product, repair the Product, or replace the Product with the same or a functionally equivalent fixture(s) or component part. This Factory Warranty applies only when the lighting fixtures are installed in applications in which ambient temperatures are within the range of intended operating temperatures as stated on the individual product specification sheets. This limited warranty will not apply to any loss or damage to the Product caused by: Exposure to water, lubricants, or chemicals that can affect the electronics or components; negligence; abuse; misuse; mishandling; improper installation, storage or maintenance; damage due to fire or acts of God; vandalism; civil disturbances; power surges; improper power supply; electrical current fluctuations; corrosive environment installations; induced vibration; harmonic oscillation or resonance associated with movement of air currents around the Product; alteration; accident; failure to follow installation, operating, maintenance or environmental instructions prescribed by Seller or applicable electrical codes; or improper service of the Product performed by someone other than Seller or an authorized electrical contractor. It is the customer’s responsibility to evaluate the environmental conditions that may affect the product and determine if the products selected are appropriate. This limited warranty excludes field labor & service charges related to the repair or replacement of the Product without managerial approval prior to any work being performed. THIS LIMITED WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT IS DESIGNED. Seller reserves the right to utilize new, reconditioned, refurbished, repaired, or remanufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part, as determined by Seller in its sole discretion, and warranted for the remainder of the original warranty period. To make a warranty claim, you must notify Seller in writing within thirty (30) days after your discovery of the defect, provide proof of purchase such as the invoice and comply with Seller’s other warranty requirements. Upon receiving that notice, Seller may require you to promptly return the Product to Seller, or its authorized service provider, freight prepaid. Your warranty claim should be addressed to Barn Light Electric Company, Attn: Customer Care, 320 Knox McRae Dr. Titusville, FL 32780. Photos of the fixtures installed are required before an RMA will be issued. THE FOREGOING WARRANTY PROVISIONS ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY AGAINST INFRINGEMENT AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SELLER BE LIABLE FOR INCIDENTAL, COMPENSATORY, CONSEQUENTIAL, INDIRECT, SPECIAL OR OTHER DAMAGES. SELLER’S AGGREGATE LIABILITY WITH RESPECT TO A DEFECTIVE PRODUCT SHALL IN ANY EVENT BE LIMITED TO THE MONIES PAID TO SELLER FOR THAT DEFECTIVE PRODUCT. This warranty is effective for purchases of Product from the date of shipment from Seller facilities. Seller reserves the right to modify this warranty at any time. Any modification of this warranty shall be effective for all orders placed with Seller on or after the effective date of such revised warranty.

International Customers

International customers are responsible for all duties and import taxes.

Privacy Policy

The information you provide on our website is only used by Barn Light to fulfill your order or requests. We reserve the right to refuse any order. You may opt out at any time if you elect to receive our catalogs, email promotions, or new product launches.

Additionally, we track cookies to better understand your personal preferences and the way you engage with our website. This may include the presentation of advertisements across the internet tailored to you based on the pages on our website you view and your specific interests. These advertisements are displayed through third party platforms, such as Google Adwords and the Google Display Network. All personal information pertaining to cookies gathered by us and/or these third parties remains anonymous.

If you wish to opt out of this program, you may do so by adjusting your Google Ad Settings https://support.google.com/ads/answer/2662856?hl=en

Website Security

This website is secured utilizing a Secure Socket Layer (SSL) certificate owned by Barn Light Electric LLC. Transactions on the site are protected with up to 256-bit SSL encryption. Our website utilizes SSL technology for all online orders and authentication pages. Barn Light Electric LLC is a verified merchant with Authorize.net, Payment Processing, and Paypal.